Shipping & delivery.

Delivery is available only to serviceable destinations. Where available, checkout shows the applicable delivery charge and an estimated window before you place your order. Estimates are indicative, not a guaranteed arrival date, and may change due to the destination, carrier operations, weather or other circumstances outside our control.

For eligible orders, wooden-crate dispatch is complimentary when the merchandise subtotal is ₹4,999 or more; otherwise a ₹499 charge is shown at checkout. The final amount and serviceability displayed for your order at checkout take precedence. If your pin code is not accepted or you need help planning delivery, contact us before ordering.

Order preparation begins after checkout is complete and the order is confirmed. Preparation and dispatch estimates shown for an item are indicative and can differ by product. We will share available dispatch or tracking information when it is provided to us.

If we identify an issue that affects fulfilment, we will use the contact details on your order to discuss the available next steps. Please keep those details accurate and monitor your messages for delivery updates.

Please provide a complete address, pin code and reachable phone number. Arrange for someone to receive the parcel. If delivery cannot be completed, the carrier may make another attempt or return the parcel; any further handling depends on the carrier and the circumstances.

On arrival, check the outer packaging and item. If anything appears damaged or incorrect, retain the packaging and contact us promptly with your order number, a description and clear photographs. Transit-related concerns may also be reported through the 7-Day Replacement Guarantee described in our returns policy.

For a destination check or help with an existing delivery, write to curator@sulota.com and include your pin code or order number, as relevant. We will review the information available and get back to you with an update.