Replacement & order support.

Report a transit-crate compromise, surface or finish flaw, or dimension / wall-anchor incompatibility within seven days of delivery. Claims are for delivered orders and must be submitted within seven days of the recorded delivery date. This guarantee is a replacement-claim process for the concerns listed above; it is not a general change-of-mind return window.

Sign in and open Returns & replacements from your account to submit a claim. Include your order, select the concern, describe it and provide clear photographs where available. If you cannot access your account, email us with your order number before the seven-day window closes so we can advise you.

We review each claim against the order, delivery record and information supplied. We may ask for further details or photographs to understand the concern. Keep the item and its original packaging while your request is being reviewed, and do not send anything back unless we have first provided return instructions.

If a claim is accepted, we will discuss the appropriate replacement steps with you. Eligibility and the available resolution depend on the product, reported issue and review; submitting a claim does not by itself confirm a replacement or refund.

The 7-Day Replacement Guarantee does not cover a change of mind. If you have another order concern, contact us before arranging a return. We will check the order details and explain whether any option is available; do not dispatch an item to us without prior instructions.

For order support, email curator@sulota.com with “Order support” and your order number in the subject. Include the delivery date, a short description and photographs if the concern relates to the delivered piece.