Compare the product dimensions and intended use with your available space before ordering. For a wall-mounted piece, also consider the wall surface and fixing location. If you share your approximate measurements and the product you have in mind, our concierge can help you think through the fit.
SULoTA Atelier
Frequently asked questions.
Browse answers about choosing a piece, placing an order and caring for it. If your question is specific to your space or order, our concierge can help.
Choosing a piece
Material and finish vary by design. Product pages list the details for each piece, including its material and accent finish. Screen settings can affect how colours appear, so contact us if you would like help comparing options.
Orders & payment
After checkout, review the order confirmation and details in your account. If an item or destination needs a further availability check, we will contact you using the details supplied with your order.
Contact us as soon as possible with your order number. We will check whether preparation or dispatch has begun and confirm what options are still available; a change or cancellation cannot be guaranteed once an order is in progress.
Shipping & delivery
Serviceability, charges and delivery estimates depend on the item and destination. Where available, the charges are shown at checkout and estimates are indicative rather than guaranteed. Please check the shipping policy or contact us with your pin code if anything is unclear.
Keep the outer packaging and take clear photographs of the parcel and item. Contact us promptly with your order number and a short description so we can review the issue and guide you through the next steps.
Care & replacements
Care depends on the material and finish. Use a soft cloth and avoid abrasive pads or harsh chemicals unless the product-specific instructions say otherwise. Follow the care guidance supplied with the piece, and ask us if you need material-specific advice.
The 7-Day Replacement Guarantee covers transit, finish and installation concerns reported within seven days of delivery. Claims are reviewed against the order and delivery record. Sign in to your account and use Returns & replacements to submit a claim with the relevant details and photographs.
Getting in touch
Email curator@sulota.com, or use the contact form to prepare a WhatsApp message for our concierge at +91 92173 01806. For order enquiries, include your order number so we can locate the relevant details.